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1

Internal marketing and service quality in restaurants

Akroush, Mamoun N., Abu‐ElSamen, Amjad A., Samawi, Ghazi A., Odetallah, Abdelhadi L.

Journal:

Marketing Intelligence & Planning

Year:

2013

Language:

english

File:

PDF, 224 KB

english, 2013

2

An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

Dahiyat, Samer E., Akroush, Mamoun N., Lail, Bayan N. Abu

Journal:

International Journal of Services and Operations Management

Year:

2011

Language:

english

File:

PDF, 333 KB

english, 2011

3

A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan

Mahadin, Bushra K., Akroush, Mamoun N.

Journal:

International Journal of Emerging Markets

Year:

2019

Language:

english

File:

PDF, 388 KB

english, 2019

4

Marketing culture and business performance

Al-Mohammad, Samer, Akroush, Mamoun, Lutfi Odetallah, Abdelhadi

Journal:

Marketing Intelligence & Planning

Year:

2014

Language:

english

File:

PDF, 328 KB

english, 2014

5

An empirical model of mobile shopping attitudes and intentions in an emerging market

Akroush, Mamoun N., Mahadin, Bushra, ElSamen, Amjad Abu, Shoter, Amer

Journal:

International Journal of Web Based Communities

Year:

2020

File:

PDF, 349 KB

2020

6

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N., Dawood, Shuhd A., Affara, Issra B.

Journal:

International Journal of Services Economics and Management

Year:

2015

Language:

english

File:

PDF, 399 KB

english, 2015

7

Customer relationship management implementation

Akroush, Mamoun N., Dahiyat, Samer E., Gharaibeh, Hesham S., Abu‐Lail, Bayan N.

Journal:

International Journal of Commerce and Management

Year:

2011

Language:

english

File:

PDF, 178 KB

english, 2011

8

The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence

Akroush, Mamoun N., ElSamen, Amjad A. Abu, Jaradat, Najwan A.

Journal:

International Journal of Services and Operations Management

Year:

2011

Language:

english

File:

PDF, 293 KB

english, 2011

9

An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty

Akroush, Mamoun N., ELSamen, Amjad A. Abu

Journal:

International Journal of Internet Marketing and Advertising

Year:

2012

Language:

english

File:

PDF, 294 KB

english, 2012

10

The mediation effect of marketing expertise on marketing assets and capabilities toward financial performance

Akroush, Mamoun N.

Journal:

International Journal of Internet Marketing and Advertising

Year:

2011

Language:

english

File:

PDF, 324 KB

english, 2011

11

An empirical model of customer loyalty in the Jordanian Mobile Telecommunications Market

Akroush, Mamoun N., Mohammad, Samer M. Al, Zuriekat, Majdy I., Lail, Bayan N. Abu

Journal:

International Journal of Mobile Communications

Year:

2011

Language:

english

File:

PDF, 348 KB

english, 2011

12

Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan

Akroush, Mamoun N.

Journal:

International Journal of Services Economics and Management

Year:

2009

Language:

english

File:

PDF, 248 KB

english, 2009

13

Transactional marketing and relationship marketing paradigms: a structural equation modelling approach

Akroush, Mamoun N.

Journal:

International Journal of Electronic Customer Relationship Management

Year:

2010

Language:

english

File:

PDF, 330 KB

english, 2010

14

Path analysis of the consequences of customer service skills: an exploratory study in Jordan

ElSamen, Amjad A. Abu, Akroush, Mamoun N.

Journal:

International Journal of Services and Standards

Year:

2011

Language:

english

File:

PDF, 468 KB

english, 2011

15

Perceived brand salience and destination brand loyalty from international tourists’ perspectives: the case of Dead Sea destination, Jordan

Jraisat, Luai E., Akroush, Mamoun N., Alfaouri, Ruba Jaser, Qatu, Laila T., Kurdieh, Dina J.

Journal:

International Journal of Culture Tourism and Hospitality Research

Year:

2015

Language:

english

File:

PDF, 253 KB

english, 2015

16

A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan

Mahadin, Bushra K., Akroush, Mamoun N.

Journal:

International Journal of Emerging Markets

Year:

2019

File:

PDF, 388 KB

2019

17

Understanding contextual factors affecting the adoption of energy-efficient household products in Jordan

Abu-Elsamen, Amjad A., Akroush, Mamoun N., Asfour, Nermeen A., Al Jabali, Hana

Journal:

Sustainability Accounting Management and Policy Journal

Year:

2019

Language:

english

File:

PDF, 254 KB

english, 2019

18

Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers

Akroush, Mamoun N., ElSamen, Amjad A. Abu, Shibly, Motteh S. Al, Khawaldeh, Fayez M. Al

Journal:

International Journal of Mobile Communications

Year:

2010

Language:

english

File:

PDF, 327 KB

english, 2010

19

Organizational capabilities and new product performance

Akroush, Mamoun N.

Journal:

Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness

Year:

2012

Language:

english

File:

PDF, 270 KB

english, 2012

20

Linking Website Attributes of User-Generated Content to E-Behavioral Loyalty

Akroush, Mamoun N., Mahadin, Bushra, Bata, Hani

Journal:

International Journal of Strategic Decision Sciences

Year:

2019

Language:

english

File:

PDF, 588 KB

english, 2019

21

An empirical model of customer service quality and customer loyalty in an international electronics company

ELSamen, Amjad A. Abu, Akroush, Mamoun N., Sayed, Ameen L. AL, Hasan, J.

Journal:

International Journal of Electronic Business

Year:

2012

Language:

english

File:

PDF, 297 KB

english, 2012

22

An empirical model of new product development process: phases, antecedents and consequences

Akroush, Mamoun N.

Journal:

International Journal of Business Innovation and Research

Year:

2012

Language:

english

File:

PDF, 312 KB

english, 2012

23

A multidimensional model of marketing culture and performance

Akroush, Mamoun N., Al-Mohammad, Samer M., Odetallah, Abdelhadi L.

Journal:

International Journal of Contemporary Hospitality Management

Year:

2015

Language:

english

File:

PDF, 294 KB

english, 2015

24

Enablers of NPD financial performance

Akroush, Mamoun N., Awwad, Abdulkareem Salameh

Journal:

International Journal of Quality & Reliability Management

Year:

2018

Language:

english

File:

PDF, 330 KB

english, 2018

25

Linking Website Attributes of User-Generated Content to E-Behavioral Loyalty

Akroush, Mamoun N., Mahadin, Bushra, Bata, Hani

Journal:

International Journal of Strategic Decision Sciences

Year:

2019

File:

PDF, 588 KB

2019

26

An empirical model of marketing strategy and shareholder value

Akroush, Mamoun N.

Journal:

Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness

Year:

2012

Language:

english

File:

PDF, 275 KB

english, 2012

27

The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives

Nuseir, Mohammed T., Akroush, Mamoun N., Mahadin, Bushra K., Bataineh, Abdullah Q.

Journal:

International Journal of Services Economics and Management

Year:

2010

Language:

english

File:

PDF, 296 KB

english, 2010

28

Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

Akroush, Mamoun N.

Journal:

Global Business and Economics Review

Year:

2008

Language:

english

File:

PDF, 833 KB

english, 2008

29

How customer orientation enhances salespeople’s performance? A case study from an international market

Abu ELSamen, Amjad, Akroush, Dr. Mamoun N., Gunasekaran, Angappa, Gunasekaran, Angappa

Journal:

Benchmarking An International Journal

Year:

2018

Language:

english

File:

PDF, 599 KB

english, 2018

30

Determinants of purchasing intentions of energy-efficient products

Akroush, Mamoun N., Zuriekat, Majdy I., Al Jabali, Hana I., Asfour, Nermeen A.

Journal:

International Journal of Energy Sector Management

Year:

2018

Language:

english

File:

PDF, 318 KB

english, 2018

31

Mobile SERVQUAL

Abu‐El Samen, Amjad A., Akroush, Mamoun N., Abu‐Lail, Bayan N.

Journal:

International Journal of Quality & Reliability Management

Year:

2013

Language:

english

File:

PDF, 260 KB

english, 2013

32

The relationship between the e-marketing mix strategies and organisational performance: an empirical investigation of international organisations in Jordan

Akroush, Mamoun N., Nuseir, Mohammed T., Asoub, Ashraf N., Mahadin, Bushra K.

Journal:

International Journal of Electronic Marketing and Retailing

Year:

2009

Language:

english

File:

PDF, 2.09 MB

english, 2009

33

Towards an integrated model of customer service skills and customer loyalty

Abu‐ELSamen, Amjad A., Akroush, Mamoun N., Al‐Khawaldeh, Fayez M., Al‐Shibly, Motteh S.

Journal:

International Journal of Commerce and Management

Year:

2011

Language:

english

File:

PDF, 267 KB

english, 2011

34

The effect of marketing knowledge management on organizational performance

Akroush, Mamoun N., Al‐Mohammad, Samer M.

Journal:

International Journal of Emerging Markets

Year:

2010

Language:

english

File:

PDF, 210 KB

english, 2010

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